Meet the Team
The staff team are available Monday to Friday between 9:00am and 4:30pm
Kim
Kim is has been Reach Out Manager since May 2025. Kim has been at Reach Out since 2020, initially as a Support Coordinator and helped the Reach Out Project grow by taking on the south and West of Hertfordshire in the height of the pandemic. Kim’s background in customer service and Dementia Care helped her to support her volunteers as a coordinator. Her love for helping people and learning is invaluable to her role as Reach Out Manager.
Kim’s strength is that she is incredibly organised! She uses her knowledge and experience to come up with great ideas which she shares with the team.
Amanda
Amanda is our Support Coordinator for Stevenage and North Herts. She has been part of the team for over 4 years and played a huge part in Reach Out’s growth from a small project in the north to the large countywide project we have now! Amanda’s background is from caring and hospice settings which has given her some great skills and experience to support our clients and volunteers.
Amanda’s strengths are that she is very supportive and looks after all the Support Coordinators and her colleagues at North Herts & Stevenage CVS. Amanda really cares about the team and about the project – her warmth and compassionate approach make her a great listener and a huge support to everyone.
Katharine
A volunteer for Reach Out before joining the team in the spring of 2025, Katharine is our Support Coordinator for the central region covering St Albans, Hertsmere, Welwyn Garden City and Hatfield. Prior to that Katharine worked for a Hertfordshire charity supporting families of neurodiverse children and young people. Very passionate about the charity sector and giving back to society, Katharine has great empathy with her clients and volunteers alike, and is also highly organised. She loves a list and makes a great cuppa tea!
Melissa
Melissa volunteered with Reach Out for five years before joining the team in October 2025. She is the now the Support Coordinator for the west region, covering Watford, Decorum and 3 Rivers. Melissa is passionate about the sector and is committed to making a meaningful difference to people experiencing loneliness. In her spare time she enjoys painting, particularly seascapes and landscapes.
Lauren
Lauren is Support Coordinator covering East Herts. Before joining Reach Out Lauren worked for many years within the care sector. She has also worked for a charity as a supporting manager helping people get back into work, alongside DWP. Lauren has always enjoyed a role that focuses on helping and supporting others, whilst providing a person centred approach. In her spare time Lauren enjoys spending time with her family and long walks with her dog, Lady.